Refund policy

RETURN AND REFUND POLICY

Our policy lasts 28 days. If 28 days have gone by since your purchase unfortunately we can't offer you a refund or exchange. If cancelling your order which is not damaged, defective or ordered in error , you must inform us within 14 days of receiving your order we will then advise you to return your order to us. To be eligible for a return , your item must be unused and in the same condition that you received it and in the original packaging.

REFUNDS

Once your return is received and inspected , we will send you an email to notify you that we have received your returned item. If you are approved then your refund will be processed , and a credit will automatically be applied to your credit card or original method of payment , within 14 days. 

If your order is damaged or defective please contact us by email ;

suzannethomsonart@hotmail.co.uk 

SHIPPING 

To return your product , you should follow the instructions to mail your product to :

Suzanne Thomson Art 

90 Threewells Drive, Forfar , Angus , DD8 1EP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable, We advise you to use a trackable service or purchase shipping insurance. We cannot guarantee that we receive your returned item and refund can only be authorised on our receipt of the item.